Shipping policy
Order processing
All orders placed through our store are prepared and shipped by our logistics partner Amazon Fulfillment (FBA).
Orders are processed within 1 to 2 business days, although in most cases they are prepared sooner. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email and, when available, tracking information.
Delivery times
Estimated delivery times are:
- Mainland Spain: 1–3 business days
- Balearic Islands: 2–5 business days
- Canary Islands, Ceuta, and Melilla: [Specify availability or whether shipping is unavailable]
- Europe: 3–7 business days
- Rest of the world: 5–10 business days (if applicable)
These time frames are estimates and may be affected by circumstances beyond our control, such as weather conditions, logistics disruptions, or periods of high demand.
Shipping costs
Shipping costs are calculated automatically during checkout before you complete your order.
We offer free shipping throughout Spain.
Delivery delays
Although we work to ensure orders arrive within the estimated time frame, exceptional delays may occur for reasons beyond our control or the control of Amazon Logistics.
If your order has not arrived within the expected time frame, please contact us and we will be happy to help.
Lost or damaged orders
If your order arrives damaged or you believe it was lost in transit, contact us within 7 days of the estimated delivery date and include your order number. We will investigate the issue and work to find the best solution as soon as possible.
Shipping restrictions
We currently ship to:
- Spain